Meal Program powered by Dispatch
All Meal Program orders will be delivered by Dispatch. Dispatch drivers work hard to provide a professional and reliable delivery experience. However, real-world conditions may occasionally cause delays in their arrival. We kindly ask that drivers are always treated with professionalism and respect.
Meal Program delivery process:
Pickup time will be visible on each order
Prepare, package and have the order ready at the scheduled pickup time
The Dispatch driver will arrive at the specified time to secure the order
Confirm the order with driver
ezCater order number
Customer name
Total number of bags
Accessing driver information and ETA
You can view key driver information in your Partner Portal in the Meal Program tab:
Driver name
Driver phone number
Driver ETA for pickup
Dispatch driver expectations
Dispatch drivers are closely monitored for reliability, consistency, and accuracy when delivering Meal Program orders.
We expect them to:
Arrive on time for pickup
Arrive on time to customer for drop-off
Present professionally
Have adequate delivery equipment to complete deliveries successfully, including a minimum of 2 hot bags
Best practices for handoff
To keep handoffs smooth and ensure on time performance, please:
Have all individual meals labeled and bagged before the pickup time
Keep all bags at a clearly designated pickup point within your restaurant
Confirm with the driver:
ezCater order number (ex. #123-ABC). Your driver may have multiple ezCater orders in flight so use the ezCater order number to avoid mix ups.
Customer name (company name)
Total number of bags for pickup
Be sure to have pickup instructions in your Settings!
Dispatch support for Meal Program orders
For urgent issues/order questions within 48 hours:
Call Meal Program Support: 617-826-1763
For account questions or future order questions:
Email [email protected]