Order Details page overview
The Order Details page is where you see everything about a specific order and take key actions. Click any order number in your Portal to view the Order Details page.
Web experience
To open an order on web:
Sign in to your Partner Portal (web)
Go to the Orders tab to view Upcoming, Completed, Rejected or Canceled orders
Click the order number or row you want to view
On the order details page in the web version you’ll see:
Event details
Event date and time
Delivery window
Headcount
Dispatch pickup time*
Delivery information
Business name and address
On-site contact name and phone number
Delivery instructions
Assign in-house driver or Request Dispatch
Dispatch partner name*
Order breakdown
Menu items and quantities
Packaging type such as individual vs group
Special instructions and dietary notes
Financial summary
Subtotal
Delivery fee
Tax and tips
Misc. fees
Order total
Estimated payment amount
Action bar and tools
Action Needed tasks at the top when something requires attention
Buttons to accept or reconfirm the order when those tasks are active
Options to print the order or download as a PDF
A Create Request option for messaging the customer for clarifications or modification requests
Customer information including their contact information is only provided for Online Ordering orders. Read more here about Online Ordering
App experience
To open an order in the ezCater for Restaurants app:
Open your iOS or Android app
Tap the Orders or To Do section
Select the order from the list
On the Order Details screen in the app you’ll see
Top summary card
Order status
Event information
Delivery location and address
Dispatch pickup time*
Delivery details
On-site contact and phone number
Assign Driver action
Dispatch status and partner name*
Items section
Ordered items and quantities
Basic notes or packaging info
Financial summary
Subtotal
Delivery fee
Tax and tips
Misc. fees
Order total
Estimated payment amount
Action button
Accept or Reconfirm when those tasks are active
Request Dispatch for delivery
*Dispatch orders only
Order tasks in the “Action Needed” section
The Action Needed section appears at the top of the Upcoming Orders page and shows time‑sensitive order tasks.
Common tasks you may see include:
Accept Order
Reconfirm Order
Assign Driver
Review Modification
Confirm Cancellation
Below is what each task means and how to complete it on both web and app
Accept Order
When it appears
When a customer places a new order
On web
Go to Orders → Upcoming
Look for the order under the Action Needed section
Click Accept on the card, or open the order and click Accept from the Order Details page
On app
Open the To Do or Orders tab
Tap the order marked with an Accept task
Review details and tap Take Action → Accept to confirm
Learn about enabling Auto-acceptance for ezCater orders
Reconfirm Order
When it appears
24 hours before the event time for upcoming orders
Used to double check that you are fully prepared for the next day’s events
On web
Go to Orders → Upcoming
Find the Reconfirm task under Action Needed
Either click Reconfirm on the task card or open the order and click Reconfirm from the Order Details page
On app
In the To Do or Orders view, look for orders flagged with a Reconfirm task
Tap the order, review details, then tap Take Action → Reconfirm to confirm everything is on track
If reconfirmation is not completed, we will begin automated reminder calls before the event to make sure there are no surprises for the customer
Assign Driver
When it appears
A delivery order is accepted but no driver has been assigned yet
Reminders will appear as you approach the event date
On web
Go to Orders → Upcoming
Look for the Assign Driver card in the Action Needed section
Either click Assign Driver on the task card or open the order and navigate to the delivery section where you can:
Assign an in-house driver
Request Dispatch
On app
Open the To Do tab to see tasks requiring a driver
Tap an order with a Assign Driver task
Use the delivery section to Assign Driver or click Take Action to request Dispatch
Completing this task ensures a driver is lined up and supports better delivery tracking and customer updates
Notes
The Assign Driver task cannot be disabled. You can disable the email notifications that are sent to remind you that an order needs a driver. Read more here about disabling these emails
Review Modification
When it appears
A customer or ezCater has requested a change to an existing order such as quantity, items, timing, or notes
You must confirm the modification so everyone is aligned on the final version
On web
In Orders → Upcoming, look for a task card labeled Review modification
Click the card or open the order and look for the modification banner at the top of the screen
Review the requested changes carefully
Click Confirm modification if you can fulfill the updated order, or reach out to our Customer Service team for support
On app
In the To Do or Orders list, tap the order flagged with a modification task
Review changed items and timing
Approve the modification where available, or contact ezCater support if the change is not possible
We recommend handling modifications before the day of the event to avoid last‑minute issues
Confirm Cancellation
When it appears
The customer or ezCater has canceled an order and we need your confirmation to finalize
On web
Look for a Confirm cancellation task in the Action Needed section
Open the order if you want to review details
Click Confirm cancellation to finalize and remove it from your production schedule
On app
In the To Do list, tap the order with a cancellation task
Review context if needed
Tap Take Action and Confirm cancellation so your team knows not to prepare food for that event
Confirming cancellations promptly helps keep your production queue accurate and prevents unnecessary prep