Accessing the Partner Portal and logging in
You can use the Partner Portal in two ways
Web browser
Use the email and password associated with your ezCater account
If you’re not sure you have an account yet, contact your internal admin or email [email protected]
ezCater for Restaurants App
Open the Apple App Store or Google Play Store
Search for ezCater Partner Portal
Download and install the app
Open the app and choose Sign in to Partner Portal
Log in using the same email and password you use for the web version
If you have trouble signing in or need your account created, reach out to Partner Success at [email protected] or call 1‑800‑488‑1803
Partner Portal on web
The web version of the Partner Portal is your full‑featured command center for managing orders, performance, and account settings.
Home experience and navigation
After signing in to the Partner Portal you’ll see:
A main navigation bar with tabs including
Orders
Delivery
Operational Metrics
Financials
Marketing
Settings
Upcoming Orders
This is the page view you land on upon sign in
Orders: viewing and managing catering orders
Use the Orders tab to see everything coming in and going out:
See Upcoming, Completed, Rejected and Canceled orders
View orders that need your attention
Click on any order number in your portal to open the order details page
Action Needed
The Action needed section is at the top of the Upcoming orders page. Here you'll see any order that needs your attention and action including:
New orders that need to be accepted
Customer order modifications
Orders that need to be reconfirmed
Customer cancellations
Assign Driver reminders
Order details page
On the order details page you'll see a full breakdown of the order:
Customer delivery time and delivery window
Business name and delivery address
On-site contact information (self-delivery only)
Food and beverage breakdown
Financial breakdown
Order issues (completed orders)
You can take action from this page including:
Accept and reconfirm orders
Print the order
Assign a driver or request Dispatch
Create an order request
Dispute an order issue
Delivery: manage drivers and deliveries
The Delivery tab is where you can set delivery for individual orders, manage your fleet of in-house delivery drivers, and understand your delivery performance
Here you can:
Assign drivers or request Dispatch on upcoming orders
Track in-progress or completed deliveries
Add and edit in-house delivery drivers
Configure Dispatch settings to have certain orders automatically routed to our delivery partners
Monitor your delivery operations for tracking and on-time performance
Operational Metrics & Reliability Rockstar
Operational Metrics
Operational metrics will show your restaurant's overall order performance and how you stack up against our operational standards. Choose to view all locations at once or pick a specific location to view order insights. Check out this article to learn more
Reliability Rockstar
This tab will show you if you are currently a "Reliability Rockstar" or what you need to qualify. Being a Rockstar will help your overall search ranking and increase your visibility to ezCater customers. Read more here about this performance-based program.
Performance
The Performance tab shows you your Marketplace performance, not just sales data. Understand your orders, sales, and menu views over time, and compare to same time last year to see how you're trending. Read more here about this dashboard.
Financials
The Financials tab is where you track payouts from ezCater. Here you can:
View your weekly payments and pay periods
Click into any payment to see a full breakdown
Download a payment order report for each payout to reconcile individual orders with your accounting system
Menus
In the Menus tab you can:
Request updates and pricing changes to your menu
View your existing menu to ensure accuracy
Provide photo updates to our team
Read this article for a full walkthrough for updating your menu
Settings
Under Settings you can configure how your location operates on ezCater. Key controls include:
Store hours
Lead time
Daily capacity limits
Holiday and temporary closures
User management and permissions
Notification settings
Use Settings to keep your operations aligned with what your team can reliably execute. Skip to this article for a deep dive into self-service account updates.
24/7 support
This tab will give you access to our Customer Service team. There are three ways to reach out for help on your orders:
Phone: (800) 488-1803
Chat: click "talk to us now" to start a chat with a live agent
Email: click "send us a message" to send an email through your Portal
Partner Portal app experience
The ezCater for Restaurants app is built for on‑the‑go order management and driver coordination. It works alongside the web‑based version and uses the same login.
To Do
After logging into the app you'll land on the To Do tab:
Orders that need your attention and action will show here
Click the action (accept, re-confirm, etc) or click View Order to open the Order Details page
Orders
From the Orders tab you can:
Choose a location from the drop-down menu to view orders for a specific restaurant
Choose which orders you'd like to view:
All scheduled, Today, Tomorrow, All Completed, Yesterday, Last 7 days, This Month, All Canceled, All Rejected
Click an order to open the order details page
Order Details in app
Within each order on the app you can:
Take action on orders such as accepting, reconfirming or confirming a cancellation
Review customer and event details
Assign drivers or request Dispatch
Confirm menu items and any special instructions
See packaging type and headcount so you can plan prep correctly
This makes it easy for managers and leads to stay on top of the day’s catering schedule even when away from a computer.
Store
In the Store tab you can:
Review store details, contact information and hours of operation
Add temporary closures and edit your lead time
Monitor customer reviews
View/edit in-house delivery drivers
Account
In the Account tab you can:
Reset your password
View payments
Access support
When to use web vs app
Most partners find success using both experiences
Use the web‑based Partner Portal when you need
Full menu, settings, and user management
Deep dives into metrics, payments, and reports
Multi‑location oversight and planning
Use the ezCater for Restaurants app when you need
Fast order acceptance while you’re on the move
Real‑time visibility during a busy shift
Simple tools for drivers and onsite managers to handle delivery and status updates
Together, the web and app versions of the Partner Portal give your team the flexibility to manage catering orders effectively from the office, the kitchen, or the road