What is Reliability Rockstar?
Reliability Rockstar is a recognition program that:
Celebrates locations that consistently deliver orders on time, in full, and exactly as expected
Helps business customers quickly find the most dependable restaurants on ezCater
Rewards great performance with greater visibility on the Marketplace
There are
No signup forms to fill out
No fees to participate
If your location meets the criteria, it will automatically earn the Reliability Rockstar badge
Qualifications for Reliability Rockstar
Reliability Rockstar status is evaluated at the location level using a rolling 90‑day window. Each location must meet all of the criteria below
Order volume
At least 6 or more Marketplace orders in the last 90 days
Reliability metrics
Your location must meet or exceed these standards over the last 90 days
Rejection rate
Less than 0.5%
Cancellation rate
0% restaurant‑initiated cancellations
Order accuracy
At least 99% of orders have no customer‑reported issues
On‑time
At least 98.5% of deliveries arrive within the promised delivery window
When using Dispatch this will be measured with the Food Ready for Dispatch metric
Delivery tracking
At least 75% of delivery orders have tracking and status updates
If a location falls below any of these thresholds in the 90‑day window, it can temporarily lose Rockstar status until performance improves
Benefits of Reliability Rockstar
Locations that qualify for Reliability Rockstar receive:
Marketplace recognition
A Reliability Rockstar badge on their Marketplace listing
Appearance in the search filter for Rockstars and
This makes it easier for business customers to find and choose your location when reliability is critical for their event
Increased visibility and trust
Reliability Rockstar status elevates your search ranking, helping you to land higher in search results
Customers are more likely to click, order, and reorder from locations they see as highly dependable
Clear performance targets for your team
Rockstar criteria give your team a concrete set of goals to aim for
You can use the Operational Metrics tab in the Partner Portal to track progress against these goals and coach individual locations
Frequently Asked Questions
How do I become a Reliability Rockstar?
Meet the volume requirement of 6+ Marketplace orders in the last 90 days
Hit or exceed all of the metric goals listed above for that same 90‑day period
Do I need to apply or pay to join the program?
No
There is no application and no fee
ezCater automatically evaluates your performance and applies the badge when you qualify
Is Rockstar status at the brand level or store level?
Reliability Rockstar is evaluated at the location (store) level
Some locations in a brand may qualify while others are still working toward the standards
How often is Rockstar eligibility evaluated?
ezCater looks at a rolling 90‑day window
As new orders come in, older orders roll off and your status can update over time based on the most recent 90 days
What happens if my metrics drop below the Rockstar standards?
Your location may lose the Rockstar badge until metrics improve
You will still see your performance in the Operational Metrics tab and can focus on
Reducing rejections and cancellations
Improving on‑time delivery and tracking
Tightening order accuracy
Do Online Ordering or other channels count toward Rockstar metrics?
Reliability Rockstar is based on Marketplace orders and their associated reliability metrics
Other channels may appear in your broader Operational Metrics view, but Rockstar eligibility focuses on your Marketplace performance
Where can I see how close I am to qualifying?
Go to the Operational Metrics tab in the Partner Portal
Review your
Rejection rate
Cancellation rate
Order accuracy
On‑time rating
Delivery tracking
Compare your metrics to the Rockstar goals listed in this article
Reliability Rockstar is more than a badge – it’s a way to show customers that your location consistently delivers for their most important events. By building strong reliability habits into every order, you increase your chances of earning and keeping this recognition and growing your catering business on ezCater
Additional Resources
Training Courses