Performance tab overview

The Performance tab in the Partner Portal is your sales and growth dashboard for ezCater

You can use it to:

See how much business ezCater is driving to your location
Track trends over time and test whether menu, pricing, or operational changes are helping
View order data by location and against the previous year

What you’ll see on the Performance tab

Order filters
- Choose the timeframe, stores/locations and order source for your analysis
  - Choose a custom data range up to a year in the past to view year-over-year performance
  - Choose select stores or all locations
  - Differentiate Marketplace vs. Online Ordering performance
Performance Data
- The main chart will show you orders, sales and menu views for the selected time range and locations
- Hover over the data points to see year-over-year comparison
  - In Sponsored Listings markets, you'll be able to see the breakdown of Organic orders vs. sales from ads
Performance by Location
- Navigate to the bottom of the page to see a breakdown by location
- Here you'll see caterer total due (what we pay you), sales, orders and average order value for each location
Export option
- Click "Download CSV" to export your performance data to a spreadsheet for deeper analysis

Data in the Performance dashboard reflects orders placed during your selected time range, which includes orders that are not yet fulfilled

How to use the Performance tab to your advantage

You can use Performance data to make smarter decisions about:

Menu and pricing
- Test new catering packages or price changes and watch for changes in order count and average order value
- Identify top sellers and under-performers to refine your menu
Marketing programs
- If you use tools like Sponsored Listings, Preferred Partner, or ezRewards, compare periods with and without these programs to see impact on traffic and orders
- Use marketplace performance reporting to understand the return on your marketing spend
Operations and reliability
- Pair Performance data with Operational Metrics to connect reliability improvements to sales growth
- For example
  - Reduce rejections and cancellations → see if order volume and repeat orders increase
  - Improve on‑time delivery → see if conversion rates improve
Goal‑setting and coaching
- Set clear sales and order goals for each store
- Review results in Performance alongside reviews and metrics in the Partner Portal to guide coaching conversations

Reverting to the Previous Performance Page (temporary)

For now, you may see a link at the top of the new Performance dashboard that says “Revert to previous performance page.”

Click this link if you prefer to temporarily use the older Performance view.
This option will only be available for a limited time as we transition all partners to the new experience.

Reviews tab overview

The Reviews tab shows feedback from customers who ordered from your locations on ezCater

Reading and acting on reviews helps you:

Understand what customers love about your food and service
Spot recurring issues early and fix them
Improve your average star rating, which feeds into Operational Metrics and Reliability Rockstar

What you’ll see on the Reviews tab

See reviews for all, or specific locations
View the star rating and comments from customers on each order
Access the order from each review for a deeper look into order issues and compensation

Use this tab regularly to get a quick pulse on how customers feel about your catering

Why reviews matter

Reviews help other customers decide where to order
A strong average rating supports your overall Operational Metrics and Reliability Rockstar qualifications
Detailed comments give you specific, real‑world examples of what went well or what needs improvement

You can use reviews to:

Recognize staff when customers call out great service or quality
Identify and fix process issues such as labeling, packaging, or communication at certain stores
Validate that changes you’ve made — like updating packaging or adjusting lead times — are improving the customer experience

How we collect and incentivize reviews

ezCater invites customers to leave a review after their order is completed via follow‑up email or in‑product prompts
Customers are provided Rewards for each review, which can be used for money off future orders or cashed out for Amazon gift cards
Restaurants cannot choose which customers are asked to review

Review removal policy

ezCater aims to keep reviews as accurate and transparent as possible. That means we generally do not remove reviews just because they are negative

In limited cases, a review may be edited or removed when:

It clearly violates content standards such as
- Hate speech or harassment
- Threats, slurs, or explicit profanity
- Sensitive personal information about staff or customers
It is about the wrong restaurant or location
- For example, it clearly describes another concept or city
It is primarily about a platform or billing issue outside the restaurant’s control and not tied to food or service

If you believe a review should be reviewed for removal

Contact [email protected]
Provide:
- Restaurant name and location
- Order number if available
- A short explanation of why you believe the review violates policy or is about the wrong store

ezCater will investigate and decide whether any action is appropriate. In many cases, the best approach is to fix the underlying issue and focus on earning better reviews going forward

By making regular use of both the Performance tab and the Reviews tab in the Partner Portal, you can see: