Overview: What are Marketplace Promos?
Marketplace Promos are deals you fund that:
Show a promo badge on your Marketplace listing so customers know
Appear under a dedicated “Deals” filter in search
Are added by customers from your menu (no promo code needed)
Redeemed promos are subtracted from your weekly payouts as a separate line-item
Offers include:
Dollar‑off
Percent‑off
You control:
The discount amount
Order minimums
Date range
Days of week
Which locations participate
Promos apply only to Marketplace orders, not orders placed on your own website via Online Ordering. Read about Online Ordering Promos here
Eligibility & availability
Where Marketplace Promos are available
Marketplace Promos are currently available in the same markets as Sponsored Listings, including:
AZ, CO, DC, KS, MD, NM, OK, TX, VA, WV
If you operate in these states, you should see Marketplace Promos under the Marketing tab in the Partner Portal
General partner eligibility
Marketplace Promos work best for locations that:
Have a live Marketplace menu and are open for orders
Meet ezCater baseline reliability and rating expectations
Can reliably fulfill extra demand driven by a visible deal
How to create a Marketplace Promo
You create and manage Marketplace Promos directly in the Partner Portal
Accessing Marketplace Promos
Log in to the Partner Portal (web)
Navigate to Marketing → Marketplace Promos
You’ll see:
Drop-down menus
Select a date range to view your promos performance over time
Choose a specific promo, or view all at once
Performance reporting
The graph shows sales associated with redeemed promos over time
View the number of redemptions over the selected date range
Marketplace Promos breakdown
List of all created promos for the selected date range showing:
Redemptions
Total sales
Promo dates
Promo status
Creating a new promo
Navigate to Marketing → Marketplace Promos:
Click New promo at the top
Select a brand from the drop-down menu (if applicable)
Select a location for your promo
Set promo details
Choose discount type:
Dollar-off or percent-off
Choose promo value
$ amount or % amount
Set expiration date
Review and Submit to set your promo live
Once active:
Your listing will show a Deals badge
The offer will appear in the Deals filter for customers shopping in your area
Viewing promos
Redeemed promos will show on each order when applied by the customer. You can view the promo in the financial breakdown on the order details page:
Open an order by clicking the order number in your Partner Portal
Scroll down to see the financial breakdown
The promo will show as a negative line-item labeled with the promo details (i.e. $10 off orders over $100)
Editing or ending a promo
When viewing a specific promo, click the Action menu to:
Pause a promo
Resume promo
Edit promo
Changes generally take effect quickly and apply to future orders only.
Tracking performance & optimizing
Marketplace Promos include reporting tools so you can see whether your discounts are delivering the results you expect.
Performance in the Partner Portal (web)
From the Marketplace Promos page, you’ll see for each promo:
Status (draft, scheduled, active, ended)
Promo details (discount amount, minimum, dates, locations)
Key performance metrics, such as:
Redemptions (number of orders where the promo was applied)
Promo sales (revenue from orders with the promo)
Use this view to:
Compare different promo amounts and structures
See which promos drive the most orders and revenue
Decide whether to extend, repeat, or tweak an offer
Creating a report
Navigate to Marketing → Marketplace Promos
Export promo performance data by clicking "Download CSV"
This report shows:
All active promos from the selected date range
Promo status
Start and end dates
Total redemptions
Total revenue on orders with promos
Common use cases:
Sharing results with internal stakeholders or franchisees
Analyzing ROI by market or time period
Comparing promos to other marketing initiatives (Sponsored Listings, Rewards, etc.)
Best practices for Promos
To get the most from Marketplace Promos:
Start with modest discounts and a clear minimum (e.g., $20 off $200)
Run promos for a defined window (e.g., a few weeks) and review results
Use weekday‑only promos if you want to:
Boost slower midweek days
Avoid discounting already‑busy weekends
Pair Promos with Sponsored Listings for added visibility:
Sponsored Listings get more eyes on your listing
Promos give shoppers a strong reason to convert
By using Marketplace Promos, you can:
Highlight compelling deals to stand out in search
Give buyers a strong, visible reason to choose your restaurant
Test and refine offers using self‑serve tools and clear reporting in the Marketing section of the Partner Portal
For questions about Marketplace Promos or help designing an offer, contact Partner Success at [email protected].