How ezCater selling fees work
There are no signup fees or recurring monthly fees to be an ezCater partner
You only pay fees on orders you accept through ezCater
The meal subtotal and any delivery fees you set are paid by the customer, based on your menu pricing and store settings
Standard Fees
Commission
You pay commission on orders you accept:
A standard commission of 15% for orders from the ezCater Marketplace
A reduced commission of 7% for orders that come through Online Ordering from your website
Commission:
Applies to: meal subtotal plus your customer‑facing delivery fee
Does not apply to: voluntary tips or taxes
Commission helps fund ezCater’s support team, technology, and marketing that drive orders to your locations
Payment Transaction Fee
You pay a Payment Transaction Fee for ezCater to process customer payments
The Payment Transaction Fee:
2.99% of meal subtotal, delivery fee, and tax
Does not apply to: voluntary tips
Other Fees
Sales tax
Total tax paid by the customer on the order
Due to marketplace facilitator laws, in some states we are required to remit sales tax on your behalf. Read this article to learn about the laws in your state
Voluntary tips
Voluntary tips from customers are passed on to you in full, except when Dispatch is used (in that case, tips go to the delivery provider)
Optional fees
Marketing Spends
Preferred Partner Program and Rewards are optional programs that increase your visibility and can help drive more orders on the Marketplace
These fees:
apply to the subtotal of the order
are charged on every order when you are opted into either program
Sponsored Listings and Marketplace Promos are currently available in select states
Marketplace Promos will show on individual orders when applied by the customer
Sponsored Listings fees are deducted from the first withholding after order placement
Dispatch fees
Dispatch lets you hand off delivery to ezCater’s network of professional catering drivers when you choose
Dispatch fee:
$30 minimum for orders up to $300, or
10% of order subtotal for orders above $300
The customer still pays your set delivery fee, and we charge you the Dispatch fee. You are responsible for any difference between these two amounts
Read more here about Dispatch cost
Order Example
See below for a breakdown of an order example:
How and when you get paid
Weekly ACH direct deposits
ezCater pays partners weekly by direct deposit (ACH)
Billing cycle: Monday–Sunday
Payments are processed every Tuesday for orders from the previous week’s billing cycle
ACH deposits typically arrive within 1–2 business days after processing
By default each location receives its own payment. To have payments combined into one deposit, reach out to [email protected]
Where to view payment history
To view payments:
Sign in to the Partner Portal (web)
Go to the Financials tab
Use the drop-down menus to filter by pay period and recipient
Click "Download" to export a financial details report
Click "View Details" to open the payment breakdown
Financial details report
This report shows a breakdown of all payments sent within a selected pay period for selected recipients.
To create a financial details report:
Login to the Partner Portal (web)
Navigate to the Financials tab
Filter payments by pay period and recipient using the drop-down menus
Click "Download" at the top of the page
This will create and export your financial details report
Payment breakdown
Viewing a payment breakdown shows you:
Payment summary
Total paid to you
Dates of billing cycle
Recipient information
Total number of orders
Marketing performance
Total views from ads
Orders placed from sponsored listings
Order data breakdown
Shows all line items from the completed order report
Order List
At the bottom of the page you'll find a list of all orders within the billing cycle
Marketing activity
Click the "Marketing activity" toggle to view Sponsored Listings spends in this billing cycle including average cost per order and total charges
The payment breakdown is also where you can create a payment order report
Who can update bank details
Only the Financial Contact (see below) on your account can add or update ACH information
For security, ezCater will not collect bank details over phone or email; updates must go through a secure form and multi‑factor verification
How to submit new ACH information
If your banking information changes or you are setting up ACH for the first time:
Have your Financial Contact complete this form
If you can’t access the form or are unsure who your Financial Contact is, email [email protected] for assistance on anything related to your payments
For changes to apply to the next weekly payment, you generally need to submit your new ACH information before payments for that week are processed. If updates are submitted after payouts are run, they will take effect for a future payment cycle
What is a Financial Contact?
A Financial Contact is a specific role on your ezCater account with important responsibilities and permissions.
Financial Contact responsibilities
The Financial Contact is responsible for:
Accepting ezCater Terms & Conditions related to payments
Providing/updating company, tax, and payment information (including ACH details) on behalf of the business
Viewing detailed payment information for the business
How the Financial Contact differs from other roles
Decision Maker:
Can change operational settings like lead times, business hours, and contact information
Billing Contact:
Able to view payment details and statements in the Portal, but won't be able to update ACH information
Financial Contact:
Can view payment details and is the only contact who can set up or change payment information (ACH, etc.)
Changing your Financial Contact
If your Financial Contact is incorrect (for example, someone left the company):
A Decision Maker or other authorized leader should email [email protected] and request an update to the Financial Contact on file
Once updated, the new Financial Contact can complete any required ACH forms and can access/request payment details
Keeping your Financial Contact and ACH information accurate and up to date ensures your payments are secure, timely, and routed to the correct bank account.
Getting help with payments
If you have questions or issues related to payments, such as:
A payment that seems late or missing
Questions about your payment breakdown or fees
Difficulty updating ACH information or accessing the Financials tab
You can:
First, review the Financials tab in the Partner Portal to see payment details and descriptors
Then reach out to Partner Success: