Menu updates
How to submit a menu update request
You can request menu changes through the Partner Portal or by email.
Option A: Through the Partner Portal (recommended)
Log in to the Partner Portal (web)
Go to the Menus tab
Select a location
Complete the form to:
update prices
add/remove items
change item description/serving size
replace current menu
Click "submit" to send the requests to our Menus team
Use the link "view menu in ezCater Marketplace" to see your current menu
Option B: By email
Email [email protected]
Include:
Your brand name and specific location(s)
Your contact information
A link or PDF of your updated catering menu
A short list of requested changes (e.g., “Update prices for trays,” “Remove item X,” “Add new boxed lunch Y with description…”)
Expected turnaround time
Typical turnaround for menu updates is:
3–5 business days for straightforward changes (prices, descriptions, simple add/remove)
More complex updates (full menu overhauls, multi‑location rollouts) may take longer, especially during busy seasons
You’ll usually receive a confirmation when:
Your request has been received
Your updates have been completed or if clarifications are needed
Best practices for menu updates
To get the best results and fastest processing:
Follow our equal-price guarantee
Prices on ezCater need to match your lowest online catering prices
If the requested prices do not match, there may be a delay in your update.
Follow our menu requirements and recommended structure
Read more here
Submit updates in advance
If you know when your menu is changing, submit the update in advance and let our team know the "go-live" date
Enable menu-item lead times
Have items that need longer prep? Set a longer lead time for items that need more time and effort (i.e. lasagna or beef brisket)
Utilize limited-time-offerings (LTO)
Seasonal items and holiday menus help customers find and choose you
Use a clearly defined category like "Seasonal Specials"
Tips for seasonal offerings:
submit LTO and holiday menus 2 weeks in advance
Provide a start and end date for LTO items
Use a clearly defined category like "Seasonal Specials" to be included in filters and carousels
Photo updates
How to submit photo updates
You can provide new or updated photos a few different ways.
Option A: Photo submission form
Log in to the Partner Portal (web)
Go to the Menus tab
Select a location
Click the "Request photo updates link" on left hand side
Complete the photo submission form
Option B: By email
Email [email protected]
Include:
Your brand and location(s)
High‑resolution image files as attachments or a link to a shared folder (e.g., Google Drive, Dropbox)
A simple mapping of:
Image file name → Menu item or section (e.g., “catering_fajita_bar.jpg → Fajita Bar package”)
In some markets, you may also be eligible for a professional photo shoot coordinated by ezCater.
Expected turnaround time
Typical timeline for photo updates:
3–7 business days for reviewing and applying new photos that meet guidelines
Photo shoots (if available) may require additional scheduling time
If any photos don’t meet ezCater requirements (size, quality, content), the photo team may:
Request replacements
Suggest retakes using simple best practices
Best practices for photos
To get approved quickly and make your listing look great:
Technical quality
Use high‑resolution images:
Clear, sharp, and well lit
Horizontal (landscape) orientation is preferred for banners and many item images
Avoid:
Blurry, dark, or heavily shadowed photos
Cluttered backgrounds
Content & accuracy
Show the actual food you serve
No stock or AI‑generated images
No photos from other brands or vendors
Match the portion size and packaging customers will receive
Don’t show items that are not included in the listed menu item (e.g., drinks not included)
Branding & design rules
Avoid:
Overlays of text, watermarks, or prices on the image
Busy graphics or heavy filters
Focus on:
Clean, appetizing presentation
Simple props (if any) that don’t distract from the food
What to prioritize
Banner image:
A strong, on‑brand hero shot that showcases popular catering items
Top sellers and catering packages:
Your most‑ordered or signature catering offerings
Boxed meals and dietary‑friendly options:
Boxed lunches, salads, or bowls
Vegetarian, vegan, or gluten‑friendly sets
Read about our technical requirements and how to take photos with your smartphone
Great photos help customers quickly understand what you offer and often increase clicks, conversions, and order size.
Menu & Photo Updates FAQ
Q1. How often can I update my menu on ezCater?
You can request menu updates as often as needed when prices, offerings, or packaging change. For best results, batch changes into clear update requests instead of sending many small edits day-by-day.
Q2. How do I know if my menu update request was received?
If you submit through the Partner Portal, you’ll typically see a confirmation or status message. If you email [email protected], you should receive an acknowledgement within a few business days.
Q3. Can I change my prices on ezCater to be higher than my own catering menu?
No. ezCater expects pricing to follow your equal-price policy: menu prices and fees on ezCater should match your lowest online catering prices for comparable offerings. If you change pricing on your own site, please request corresponding updates on ezCater.
Q4. Can I remove items that are temporarily unavailable?
Yes. In your update request, clearly note which items should be removed or temporarily disabled. If an item is unavailable urgently (for example, a supply issue), email [email protected] and mark it as urgent so we can help prevent new orders for that item.
Q5. Do menu changes affect existing orders that are already placed?
No. Menu updates apply to new orders going forward. Existing accepted orders will still reflect the menu, pricing, and items that were live at the time the customer placed the order.
Q6. What kind of photos will ezCater accept?
Photos must be:
High-quality (clear, bright, not blurry)
Of your actual food (no stock or AI-generated images)
Accurate to the portion size and packaging customers will receive
Free of text overlays, watermarks, or heavy graphics
If a photo doesn’t meet our standards, the photo team may request a replacement.
Q7. Can I reuse photos from my main restaurant website or social media?
Yes, as long as:
You own the rights to those photos
They accurately represent the catering version of the item
They meet ezCater’s technical and content guidelines (quality, no text overlays, etc.)
If in doubt, send them to [email protected] and the team will review them.
Q8. How long do menu or photo updates usually take?
For most requests:
Menu updates: about 3–5 business days for typical changes
Photo updates: about 3–7 business days once usable photos are received
Larger overhauls or multi-location changes may take longer, especially during peak seasons.
Q9. Can ezCater send a photographer to my restaurant?
In some markets, ezCater offers professional photo shoots for eligible partners. Availability is limited and not guaranteed in all areas.
Q10. Who should I contact if I’m not sure how to submit or format my updates?
If you’re unsure:
For menus, start with [email protected]
For photos, start with [email protected]
For broader questions or help planning a refresh across multiple locations, contact Partner Success at [email protected]