Meal Program settings
Certain updates made in your Partner Portal can be applied to your Meal Program settings:
Menus
When submitting menu updates, be sure to check off the box labeled "apply this update to my Meal Program menu".
Pickup instructions
Pickup instructions provided in your Store Settings apply to all ezCater orders, including Meal Program.
Temporary & Holiday closures
You can apply any temporary and holiday closures to Meal Program orders by checking the "Meal Program" box.
Performance & Reporting
Viewing Meal Program Performance
To view your restaurant's performance on Meal Program orders:
Sign in to your Partner Portal (web)
Navigate to the Meal Program tab
Go to the Store performance section
View key metrics including on-time rating, average customer rating, label usage and reasons for your ratings.
Use these insights to understand how your restaurant is performing against our performance standards.
Performance tab
When viewing the Performance tab in your Partner Portal, use the "Sources" drop-down menu to filter by Meal Program orders. Click here to learn more
Meal Program Reporting
Meal Program orders are automatically included in your order reports.
Meal Program orders are not factored into Delivery Reporting, Reliability Rockstar, Reviews, Marketing Tools, or Promotions
Meal Program Support
Account Support:
Reach out to [email protected] to update the following settings for Meal Program:
Availability
Capacity limits
Store address
Store contacts
Access to the Meal Program tab in the Partner Portal
Order Support:
Call for urgent needs that impact a Meal Program order within 48 hours:
Meal Program Support phone: 617-826-1763
Examples include an emergency closure or temporary pickup address