Viewing performance
Track your Meal Program performance in the Partner Portal (web):
Navigate to the Meal Program tab
Click the Store performance view
In the Store Performance section for Meal Program, you can view metrics for:
On time rating
Average order rating from customer feedback
Label usage
Low rating reasons
High rating reasons
Metrics are calculated on a rolling 90-day basis
Use these metrics to:
Understand how your restaurant is performing against the performance benchmarks that help keep partners active on the platform
See where your restaurant is excelling and any opportunities for improvement
Understand how you can better serve customers' needs
Keys to strong Meal Program performance
Food is ready on time for Dispatch pickup: have meals prepared and organized before the designated pickup time
Always print Meal Program labels and ensure all items are clearly and accurately labeled
Follow order instructions carefully, including allergies, modifiers, and add-ons, to ensure order accuracy
Monitor your average food rating: reviews provide valuable insight into what customers love and where to adjust
Regularly review the Meal Program Performance Scorecard to stay on top of your performance and drive continuous improvements
High-performing restaurant partners receive priority scheduling and more orders! Restaurant partners who are not able to consistently meet these benchmarks may experience reduced scheduling or be removed from Meal Program so that we can maintain a high-quality experience for customers.