How LeadTime interacts with store lead time
If an item’s
LeadTimeis longer than the store’s lead time, the item’s value applies. The item won’t be orderable on shorter notice than its tag.If an item’s
LeadTimeis shorter than the store’s lead time, the store’s value applies. A short item lead time cannot override a longer store lead time.If no
LeadTimetag is present, the store-level lead time applies.
This means LeadTime is one-directional: it can lengthen an item’s required notice, never shorten it.
Many customers filter ezCater results by required lead time at search. Items tagged with long lead times become invisible to last-minute orders. Apply LeadTime only when the item genuinely cannot be prepared faster, not as a general buffer
Accepted values
LeadTime is expressed in minutes. Only the whole-hour values in the table below are accepted — every hour from 5 through 10 hours, then the larger steps shown, up to a maximum of 72 hours. Partial-hour values (for example, 90 minutes, 5.5 hours) are not supported, and neither are whole-hour values that don’t appear on the list.
Hours | Minutes |
5 |
|
6 |
|
7 |
|
8 |
|
9 |
|
10 |
|
15 |
|
20 |
|
24 |
|
30 |
|
35 |
|
40 |
|
45 |
|
48 |
|
50 |
|
55 |
|
60 |
|
65 |
|
70 |
|
72 |
|
Common mistakes
Using a minute value that isn’t on the list above. Only the listed values are accepted. A value like
1500(25 hours) will not be honored.Setting a shorter
LeadTimethan the store’s lead time expecting it to override. It won’t — store lead time wins when it’s longer.Over-tagging the menu. If most items carry a long
LeadTime, the store effectively has a long lead time and won’t appear in many customer searches. Use the tag for the few items that need it.Using
LeadTimeto handle Meal Program timing. Meal Program has its own lead-time considerations — see Meal Program Menu Set Up.