Self Delivery for Meal Program
Urgent issues or order questions within 48 hours? Call Meal Program Support at 617-826-1763
Account question or future order questions? Email [email protected]
The majority of Meal Program orders are powered by Dispatch. The use of Dispatch for Meal Program orders allow us to monitor live tracking for our clients, and is highly encouraged. However, in some cases, a self delivery option is available. Please note that requesting Dispatch or Self Delivery on a per-order basis is not available.
If you are currently an active restaurant partner on Meal Program inquiring about self-delivery options, please contact Meal Program Support at [email protected].
How to assign a driver:
Navigate to the “view order” button under the Meal Program tab in Partner Portal
Under the schedule, find the Driver Details section to the right
Click on the “Assign a driver” button
Enter driver’s first and last name and a cell phone number
Note: This step is required so that delivery instructions can be sent to the driver via SMS message. Be sure to enter a working cell phone number to receive the text.
Important - a driver must be assigned before each order’s cutoff time
The driver will receive a text message with the delivery address, building instructions, and a "Drop Complete" button.
Where to find important information:
Under the order details page, you can find each order’s delivery information including:
The company name
The address
Delivery time
Cutoff for the order (when your order becomes finalized with labels and checklist available to print)
What is expected at the delivery
Drivers will receive a text message that includes the delivery address, detailed building instructions, and a button to mark the delivery complete
Meals should be unpacked and placed with labels facing out so customers can easily spot their names
IMPORTANT: The driver must mark the delivery complete by hitting the green “Drop Complete” button. If your driver does not hit the “Drop Complete” button, the order will be marked late even if it was delivered on time
Once the green “Drop Complete” button is pressed, our system logs the delivery time for on-time accuracy and notifies customers via text that their meals are ready for pickup.
On time ratings are critical to receive consistent orders. Please ensure food is correctly packaged, labeled, and delivered at the designated time.