Restaurant requirements
To partner with ezCater or add additional locations to your existing account, your restaurant must meet the following onboarding and network maintenance requirements:
Location & operations
Your restaurant must:
Operate out of a brick‑and‑mortar storefront.
ezCater does not permit ghost or purely virtual brands to join the platform
Prepare food at the same address listed on ezCater.
Orders must be fulfilled from the physical location shown on your ezCater page
Avoid duplicate listings.
You may not create multiple ezCater listings for the same address (for example, separate pages for multiple virtual brands from one kitchen)
Online presence & reviews
To help ensure a strong customer experience, ezCater requires that locations:
Have an established web presence with 6+ months of online reviews
Maintain at least a 3.5+ star rating on Yelp and/or Google for that location.
ezCater does not evaluate web presence or ratings on other third‑party marketplaces for onboarding decisions.
Catering menu & pricing
Your ezCater listing must:
Offer a catering‑appropriate menu designed for group orders and drop‑off catering (not frozen or meal‑prep kits)
Adhere to ezCater’s equal price guarantee, which ensures ezCater customers never pay more for items on ezCater than they would by ordering directly from your restaurant
Service style
You must offer prepared drop‑off catering (food ready to eat on arrival, not raw ingredients or frozen meals)
Meeting the above requirements is necessary both to sign up and to remain in good standing on the Marketplace over time
How to sign up for the ezCater Marketplace
Step 1: Review the requirements
Before you apply, review the checklist above with your brand and each location you plan to submit. If a location does not meet the criteria yet (for example, new store with limited reviews), wait until it does before applying.
Step 2: Submit your restaurant details
To join the ezCater Marketplace:
Click here to fill out the interest form on our website
Provide your personal and business information
Submit form
Step 3: ezCater reviews your information
Once you submit:
ezCater reviews your location against the onboarding requirements (storefront, reviews, ratings, menu and pricing fit)
Our teams may also consider coverage and demand in your area to ensure we can send you meaningful order volume
If additional information is needed (for example, to confirm your address is a commercial kitchen), we may reach out asking for documentation before your store can go live.
Step 4: Onboarding & menu setup
If your location is approved:
ezCater will create your Marketplace listing and guide you through:
Finalizing your catering menu and pricing so it matches our equal price guarantee
Setting lead times, hours, and order minimums appropriate for your operation
Adding photos and branding so customers can quickly understand what you offer
You’ll also receive instructions for accessing your Partner Portal, where you’ll accept and manage orders, manage deliveries, and view performance metrics.
Step 5: Go live and start receiving orders
After setup is complete:
Your locations will appear on the ezCater Marketplace, and eligible customers will be able to place orders with you
Use your Partner Portal to review, accept, and fulfill those orders
Adding new locations later
If you already partner with ezCater and want to add additional locations:
Navigate to the Settings tab in your Partner Portal
Click "Add new store"
Follow the prompts to provide the necessary information for the new location
We will work on building your new store and let you know once it's live.
Need help?
If you have questions about joining, adding locations, or your eligibility:
Email: [email protected]
Our Partner Success team can help clarify requirements, confirm next steps, and point you to additional training and resources in the Partner Help Center.